Payment

Delivery Methods and Times

Post and Matkahuolto: Post and Matkahuolto parcels are usually processed and delivered on the working day following the order. Postal pick-up parcels are delivered within 1-3 days. Postal services and courier services promise delivery within 1-3 working days.

DB Schenker and PostNord: As a rule, parcels are processed on the working day following the order. Parcels are collected from us for transport on a daily basis. The delivery time of the pick up parcels is 1-3 days from the day on which the carrier has received the parcels from us.

Note! Remember that times are estimates. The final delivery time may be affected by the timing of the order, the processing of the order, and any strikes or delays caused by carriers.

Free delivery

Vempele offers free delivery for orders over 150€. Free delivery is now also available on belt orders and Monaco GP tyre/rim packages Model 3 and Model Y. Free shipping. does not apply to orders with other tyres. The order will be delivered to the nearest pick-up point using the cheapest delivery method available at the time.
Free shipping applies to Finland and consumer sales only.

Pick Up

You may choose pick up as a delivery method. This method is free of delivery costs. The order shall be picked up from our Pirkkala store in conjunction with Jidoka office. We are open on weekdays from 8 am to 4 pm. Our address is Paavontie 4, 33960 Pirkkala. Welcome!

Terms and Conditions

Return conditions can be found at Here.

Payment service provider

The payment service is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card bill and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of complaints, please contact the supplier of the product in the first instance.

Paytrail Oyj, business code: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
paytrail.com/consumer/about-paying

Claims and Transport Damage Reporting

Regarding all order or shipment related claims, we request to notify us within seven (7) days from receiving the delivery by contacting vempele@vempele.fi. We shall not process claims that have been made later than 7 days after receiving the goods.

Responsibility of the consignee and goods that have been damaged during the transport: in accordance with the Finnish Road Transport Contract Act (RTCA), the consignee is responsible for inspecting the shipment in connection with the receipt of the delivery. A verifiable remark of externally detectable damage and deficiencies (holes, opened tapes, dents etc.) must be given to the carrier before making a reception note. Ask for a receipt from the carrier and contact our customer service immediately by email. Attach pictures of the damaged goods.

Hidden damage (that is not externally detectable at the receipt of the delivery) shall be reported to the Vempele customer service within 7 days from receiving the goods with pictures and damage description attached. After 7 days the carrier is no longer responsible for the damage. Damaged or defective goods that are returned shall be packed properly to avoid further damage.

Corporate sales

The above terms and information apply to consumer sales only and for business sales we do not provide any warranty and we apply the law.