Delivery methods
Orders placed on weekdays before 12:00 PM are generally processed the same day, and processed packages will be dispatched on the same day. Delivery time for pickup point packages is typically 1-3 business days. More precise delivery times for your region can be found on the website of your chosen shipping service.
Delivery time for orders outside of Finland is typically 3-14 days, depending on the destination country.
Note! Please remember that all stated times are estimates! The final delivery time may be affected by the time of your order, processing backlogs, and potential strikes or delays caused by transport companies.
Shipping options
We use DSV, PostNord, and Posti delivery services for order fulfillment. The customer can select the suitable delivery method for their order from the options shown at checkout. The available delivery methods are determined by the order's contents, size, value, and delivery address.
We deliver orders valued over 150 euros primarily via DSV transport.
The transport companies available in Finland are:
- DSV
- PostNorth
- Mail to
Please note that the Posti Express delivery method is only available to business customers.
Delivery countries
We deliver orders to the following countries:
Belgium, Spain, Ireland, Italy, Austria, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, France, Sweden, Germany, Slovakia, Slovenia, Finland, Denmark, Hungary and Estonia.
When shipping outside of Finland, the PostNord delivery method is available. The available delivery options and shipping costs for the order are displayed at checkout based on the destination country and the contents of the order.
Free delivery
Vempele offers free shipping on orders over 150€. Free shipping does not apply to orders that include tires. The order will be delivered to the nearest pickup point using the most advantageous delivery method at the time.
Free shipping applies to Finland and consumer sales only.
Pick Up
You can choose pickup as your delivery method. In this case, you do not have to pay shipping costs. The order must be picked up from the Pirkkala pickup point. We are open on weekdays from 8 to 16. Our address is Paavontie 4, 33960 Pirkkala. Welcome!
Terms and Conditions
Return conditions can be found at Here.
Payment service provider
The payment service is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card bill and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of complaints, please contact the supplier of the product in the first instance.
Paytrail Oyj, business code: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
paytrail.com/consumer/about-paying
Claims and Transport Damage Reporting
Regarding all order or shipment related claims, we request to notify us within seven (7) days from receiving the delivery by contacting vempele@vempele.fi. We shall not process claims that have been made later than 7 days after receiving the goods.
Responsibility of the consignee and goods that have been damaged during the transport: in accordance with the Finnish Road Transport Contract Act (RTCA), the consignee is responsible for inspecting the shipment in connection with the receipt of the delivery. A verifiable remark of externally detectable damage and deficiencies (holes, opened tapes, dents etc.) must be given to the carrier before making a reception note. Ask for a receipt from the carrier and contact our customer service immediately by email. Attach pictures of the damaged goods.
Hidden damage (that is not externally detectable at the receipt of the delivery) shall be reported to the Vempele customer service within 7 days from receiving the goods with pictures and damage description attached. After 7 days the carrier is no longer responsible for the damage. Damaged or defective goods that are returned shall be packed properly to avoid further damage.
Corporate sales
The above terms and information apply to consumer sales only and for business sales we do not provide any warranty and we apply the law.